S A Plumbing & Heating
Which brand is the most reliable?
According to a Which poll of nearly 3,000 boiler owners, Vaillant and Worcester Bosch are the most dependable brands on the market.
Both manufacturers have been popular choices for a number of years, and were backed up by excellent customer satisfaction score of 83%. Crucially, only 29% of Vaillant customers said that they had experienced problems with their boiler – the lowest score of any brand. Worcester scored 32%. A brand to avoid, according to Which, is Keston. An enormous 79% of the Keston owners said they had experienced problems with their boiler within four years of purchase; while just 47% thought they had made the right choice. Steer clear.
Other low scorers were Ideal and Halstead. Just 64% of customers said they were satisfied with their Ideal – the second lowest score in the poll – while 53% of Halstead boiler owners complained of problems during its first four years. Elsewhere, well-known British brand Potterton faired well, scoring 73% for customer satisfaction, with only 38% of customers reporting teething problems.
Which are the best boilers?
Baxi Duo-tec Combi 28 HE (gas combi) Vaillaint and Worcester may be the two of the most reliable brands, but that didn't stop Baxi pipping them to title of top combi model overall.
Energy-efficiency can save you money during the cold weather
Which gave the Baxi Duo-tec Combi 28 HE an overall score of 79%, saying: 'This combination boiler is efficient, user-friendly and a great choice for flats and smaller houses.' 'It's one of the few boilers we've tested which reaches the very highest efficiency tandards, matching its claims to meet the A Sedbuk standard.' The Baxi Duo-tec also won Boiler of the Year at the 2008 Corgi awards for the heating industry. (We'll bet that was an exciting party.) Recently, Baxi have brought out an updated version of this model: the Baxi Platinum Combi HE A. In the Which? poll, Baxi had a 73% satisfaction rate.
Glow-Worm Ultracom 24 hxi (heat-only)
Which says: 'It's rare that we find a heat-only boiler that is good enough to recommend, but the Glow-worm Ultracom 24 hxi ticks all the boxes for efficiency, low emissions and ease of installation, servicing and use.' Owners of Glow-Worm boilers gave the manufacturer a 73% satisfaction rating. Vaillant's ecoTEC plus range (gas combi) It's customers voted Vaillant the most reliable brand of boiler, so there's strong incentive to plump for one their models. Vaillant's ecoTEC plus is an A-rated option
The ecoTEC plus range provides high A-rated efficiency and comes in a number of different sizes to suit different household needs. For example the ecoTEC plus 824 suits medium sized, semi-detached homes, while the more expensive ecoTEC plus 937 suits detached three to four bedroom lodgings.
Which says the ecoTEC range is 'exceptionally easy for the householder use and straightforward to service, providing the best combination of high efficiency, low NOx emissions, convenient features and ease of use.'